Phone Service
With DTI's advanced network we can offer services throughout Minnesota, Iowa, Wiscosin and beyond.  DTI has operated it's own long distance network since 1998 and can offer local service either on-net or through resale agreements with Qwest, Sprint and SBC.  DTI also has 24-Hour emergency customer service, and automatic fraud controlfor our calling card customers. If you need further explanation about anyone of these services, please contact our customer service department at 1-877-742-5384 for a more in-depth explanation.

No Monthly Service Charges
DTI is unique among long-distance carriers in that we do not impose any monthly fees for our services, aside from taxes and fees required by Federal, State, and/or local laws and regulations. For specific definitions or further explanations of these charges, please contact Customer Service at 1-877-742-5384.

6-Second Billing Increments
DTI can offer our contracted business customers 6-second billing increments.  Although initial billing minimums change depending on the DTI product you use, 6-second billing increments thereafter gives you a way of saving up to an additional 10% (on average) over other long distance carrier that use full minute billing or bill in units.

Please consult DTI's Rate Tables for specific rate information on your region, or contact DTI Customer Service at info@pickdti.com or call 1-877-742-5384. top of page

24 Hour Customer & Technical Service
DTI's Customer Service and Technical Service departments are available 24 hours a day, 7 days a week by calling 1-877-742-5384. Our normal office hours are from 8am to 8pm Monday-Friday, and after-hours personnel are always available to assist you. Customer Service can also be reached by e-mail at info@pickdti.com.

Fraud Control
Fraud control is something that is taken very seriously by DTI, and we are ever vigilant to the new ways criminal elements have tried to penetrate industry systems. DTI personnel have had many years of experience dealing with this problem and have implemented many different strategies to prevent our network from being compromised. DTI's fraud rate is thus consistently a fraction of industry averages.

If you ever suspect fraud on your DTI account, please contact us immediately at 1-877-742-5384. The more we can minimize our losses due to fraudulent activities, the more savings we can pass along to you, our customer.

If you have any questions on specific fraud control topics, or wish to learn what steps you can take to help prevent your own system from being taken advantage of, please e-mail us at info@pickdti.com or call the toll-free number above. top of page

Billing
Our goal at DTI is to create a perfect customer service environment. In order to do that we have created several customized packages for your payment options. You can simply receive a statement in the mail, or for your convenience, you can receive your statement via an email message.   DTI is now offering all residential customer a one-time $5 credit and business customers a $15 credit for chossing this method.  We can also setup your account to automatically be applied to your credit card.  Please call customer service at 1-800-998-3751 to change your account today.

We are also currently developing new payment options. Two new features that will be coming soon, are the ability to make payments through our website, and the ability to view your statements online. Please stay tuned for these new services.

Remember, at DTI we are committed to serving our clients with excellence.  Please inform us of any service that might be ideal for your situation, and we will try our best to create a solution to fit your needs. Please contact Customer Service at 1-877-742-5384 for your concerns or by email at info@pickdti.com.

Please call 1-800-998-DSL1 to speak to a customer service representative for a free bill analysis. We’ll take a look at your current phone service and show you how you can save by switching to DTI.

Call DTI today at 1-800-998-DSL1
That's 1-800-998-3751